Refunds and Returns

Returns and Exchanges

We will accept returns or exchanges if the product is defective or faulty or otherwise caused by our company.
Please call us within 7 days of receipt of goods.
Please note that we do not accept returns or exchanges for customer reasons.

Due to the nature of our products, we do not accept returns for customer convenience.
We will accept returns for the customer's convenience, but the customer is responsible for all shipping and transfer charges.
Returned items cannot be sold twice and will be charged a handling fee of 501 TP3T of the invoice amount. Please understand that we cannot sell returned items twice.

However, we will accept returns or exchanges if the product is defective or faulty or otherwise caused by our company.
Please contact us by e-mail within 7 days of receipt of goods.

If the item is returned for customer's reason, the customer will be responsible for the return shipping costs.

Product Warranty

The warranty period varies depending on the product. Please refer to the instruction manual enclosed with the product or the relevant product page.
Products that do not have a warranty period indicated on the product page are warranted for a period of one month from the date of purchase.
Please contact the delivery company directly for any items lost after shipment.

Warranty Period

◆Product warranty period: one month. For product warranty, the warranty period is determined for each product and is stated on each product description page. If not stated, the warranty period is one month.
Please include the following information when you contact us using the Contact Us form.
◆Order name (full name)/order number/item name or number/reason for return or exchange
*We reserve the right to charge the customer for any damages incurred by our store due to cash on delivery without prior notice.
We will not accept returns for products that are more than 7 business days old after arrival, so please send them back as soon as possible.

Unacceptable exchanges and returns

Please note that we do not accept exchanges or returns of any products that are defective in any of the following cases.

Products that are past the warranty period

Damage or defects due to carelessness in handling, dropping, impact, or misuse.

Products that have been disassembled, modified, or decorated by the customer

Goods bought and sold through auctions and other private sales

After collecting the product, we may collect a replacement product or charge the customer an amount equivalent to the purchase price of the product if there is an obvious problem with the customer's use of the product.